Shipping Information

United Kingdom

England  & Wales

STANDARD SHIPPING (4-7 business days)

Approximately £6.49 (calculated at checkout) on orders under £75│FREE on orders over £75

EXPRESS SHIPPING (1-3 business days)

Approximately £7.90 (calculated at checkout) on orders under £100 | FREE on orders over £100


Scotland & Northern Ireland

STANDARD SHIPPING (4-7 business days)

Calculated at checkout on orders under £100│FREE on orders over £100

EXPRESS SHIPPING (1-3 business days)

Calculated at checkout on orders under £130|FREE on orders over £130

*Sales dispatch times may vary during high volume periods.

  • Please give a minimum of 2 business days for all orders to be processed and shipped. As for Rossoe Wellness Candle Studio custom fragrance candle orders, please allow a minimum of 10 business days.*
  • Any purchases made on weekends and public holidays are processed the following business day. You will receive a tracking number via email once your order is dispatched.
  • If your order is for a special occasion, please keep the above processing time in mind. To ensure the order will arrive in time, send us a message through the contact form.

Express Shipping - If you are located within Greater London, 'Next Day Delivery' is likely. Shipments in regional areas outside the Next Business Day network take 2-3 business days. The delivery times are all estimated and to be used solely as a guide and are subject to national carrier delays and disruptions.


We currently do not ship internationally but, that is changing, bare with us. Check back soon!

Returns & Exchanges

Given the nature of our products, used cosmetics (all skincare, haircare, makeup) and any of our products, particularly where hygiene is a concern (smudge sticks and their holders, exercise mats, wax melts, signature candles and custom fragrance candles included), cannot be exchanged or refunded. Please understand, we cannot exchange or refund custom candles, used or unused. We are happy to offer an exchange but are unable to refund any 'change of mind' purchases.

Should you be unhappy with your purchase, we can issue a 'store credit' which expires within 12 months of the full priced purchase (does not include discounted or on offer products), that can be used to buy any item on our website.

If you receive any products damaged during transit, please contact us at with proof of damage, within 24 hours of receipt and we'll be happy to replace.


We endeavour to accept all returned items, however, please note our policy as follows:


  • Items must be returned within 14 days from the date of purchase, all returns outside this period will be refused.
  • Products must be returned in their original condition / packaging, which means unused and without visible marks.
  • Store credit is valid for 12 months only, from date of issue and cannot be used to supplement another offer.
  • New purchases using store credit, does NOT include shipping costs. 
  • Returns or exchange are not accepted for products purchased using a credit note, on sale items, or gift cards.
  • The customer is responsible for covering all costs and tracking, of the return shipment.

If items are ever returned in an unsatisfactory condition not met by the above criteria, Elisa-Rose Company reserves the right to send it back to you, incurring additional costs to yourself.

Making Returns

All returned items must be received by us within 14 days of the date purchased.

Email us at with your order number and stating the item(s) you wish to return.

IMPORTANT NOTICE: It could take up to 7 business days for the packages to reach us and once received, returns processing can take 3 business days. The store credit is issued after inspection.


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